Comments on: Effortless Help: Connect with H&R Block’s 24-Hour Customer Support

By: David Clark

David Clark — Thu, 18 Jan 2024 23:09:34 +0000

I purchased Premium & Business Software this afternoon and printed off my receipt. My credit card has been charged. I have yet to receive the email with full download/install instructions. NONE of the customer support from the H&R Block website is helpful; NONE.
I need to talk with an actual person to resolve this issue before asking for a full refund.

By: Maria

Maria — Wed, 17 Jan 2024 14:14:55 +0000

In reply to David A Marty.

I can offer some general guidance on what you might do in this situation. If you’ve unintentionally purchased two copies of the TurboTax software, you should contact TurboTax customer support as soon as possible to address the issue.

Here are some steps you can take:

Contact TurboTax Support:
Visit the TurboTax support website or locate the customer support phone number.
Explain the situation, providing both activation codes.
Ask for assistance in canceling one of the purchases and issuing a refund.

Check for Confirmation Emails:
Look for confirmation emails from TurboTax regarding your purchases. These emails may contain information on how to manage or cancel your order.

Credit Card Statement:
Check your credit card statement to confirm if both transactions have been processed. If only one has been processed, you may not need to cancel the second purchase.

Remember to act promptly, as some refund or cancellation processes may have time limitations. TurboTax’s customer support should be able to guide you through the necessary steps to resolve the issue.

By: Maria

Maria — Wed, 17 Jan 2024 14:13:41 +0000

In reply to JAMES P STILES.

Please contact with https://www.hrblock.com/support/

By: JAMES P STILES

JAMES P STILES — Thu, 28 Dec 2023 16:44:41 +0000

my Lennox browser does not allow me to download H&R Block software I need a refund of my 52.43

By: David A Marty

David A Marty — Tue, 14 Nov 2023 21:22:31 +0000

I need some help!!!
I tried to download 2023 Federal and State tax package. I got an activation code and after payment but after I printed it out it returned to the payment page with the all the blocks in red. So I tried to go back and get it to a place where i could download. Basically I went thru the whole process again and now I have a second activation code which tells me I likey have purchased two programs. Can you help- me cancel one and credit my Visa Card? Appreciate the help.